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| Note |
|---|
USER PROFILE / EMAIL ADDRESS / VIN WAS NOT FOUND |
This is caused by either:
No WiFi Connection
You did not enter your registered email address
Your Vehicle Identification Number (VIN) does not match what is on your account profile
You do not have the driver installed
You do not have the USB connected to the PC
You are not connected to the vehicle
The vehicle’s ignition is not on accessory mode
Make sure your real-time protection is disabled
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